PROFESSIONAL BUILDER SECRETS PODCAST

Episode 34: Creating An Exceptional Handover Experience With Russ, Sky & Andy

You never want to take away the shine... you want to make it one of the best days they've ever experienced.

In episode 34 of the Professional Builders Secrets podcast, we’re joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio tackle why a builders handover experience is so important to their clients.

key moments

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium

  • 1:12 Why your handover process is so important.
  • 5:39 How your handover process plays a part in your authority.
  • 8:05 What an exceptional handover experience looks like.
  • 15:01 The framework for creating an exceptional handover experience.
  • 20:40 What you shouldn’t do during a handover.
  • 27:26 How to authentically leverage your handover process.
  • 30:36 When is the right time to ask for a referral?
  • 32:16 Real life examples of great handovers.

Heading

key moments

  • 1:12 Why your handover process is so important.
  • 5:39 How your handover process plays a part in your authority.
  • 8:05 What an exceptional handover experience looks like.
  • 15:01 The framework for creating an exceptional handover experience.
  • 20:40 What you shouldn’t do during a handover.
  • 27:26 How to authentically leverage your handover process.
  • 30:36 When is the right time to ask for a referral?
  • 32:16 Real life examples of great handovers.

Heading

Russ Stephens is a Co-founder of the Association of Professional Builders, a business coaching company dedicated to improving the residential construction industry for both builders and consumers. Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council.

Sky Kolade is a Co-founder of the Association of Professional Builders, a business coaching company dedicated to improving the residential construction industry for both builders and consumers. Sky is a proud member of The National Association of Women in Construction and she was also recognised as one of 2023’s Top 100 Women.

Andy Skarda has owned and led businesses in South Africa, the United States, South-East Asia, and for the last decade, Australia. With 30+ years of business experience, Andy heads up the coaching team at the Association of Professional Builders (APB), helping business owners in the building industry identify and implement the skills and systems they need to be successful, without needing to go back to school or more importantly, without going bust.

“A specialised podcast made just for the owners of custom home building companies. Extraordinary guests, valuable content and  amazing stories from other builders.”

Cheri K

5-star review on Apple Podcasts

We Think You’d Also Like These

episode

142

Budgeting For Marketing With Bosco Anthony

July 12, 2024

LISTEN NOW

episode

141

Better Communication With Ron Nussbaum

July 5, 2024

LISTEN NOW

episode

140

The APB Retreat Recap With Andy Skarda

June 28, 2024

LISTEN NOW

Trusted by Hundreds of Builders Worldwide