PROFESSIONAL BUILDER SECRETS PODCAST

Episode 237: Keeping Clients Happy with Cameron Jahn & Russ Stephens

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35% of builders said that unrealistic client expectations are their #1 sales challenge

Professional Builders Secrets brings you an exclusive episode featuring Russ Stephens, Co-founder of APB, and Cameron Jahn, Product Marketing Lead at Houzz Pro. Together they dive deep into why so many builders deliver great homes but still end up with frustrated clients, and what the best builders are doing differently to fix that.

Inside episode 237 you will discover:

Why unrealistic client expectations are the number one challenge
How to set expectations before problems arise
Why being the single point of contact is a single point of failure
Why poor communication is quietly destroying builders' net profit
How AI is transforming the client experience for builders of all sizes
What the best builders are doing differently to keep clients happy
And much, much more.

key moments

7:23 Why great builders still end up with frustrated clients
9:30 How the best builders use their process as part of their sales pitch
19:17 Why owners become the bottleneck
27:49 The hidden cost of poor communication
38:16 What the best builders do differently to keep clients happy
44:09 Why you need to systemise and how AI agents are changing everything

key moments

7:23 Why great builders still end up with frustrated clients
9:30 How the best builders use their process as part of their sales pitch
19:17 Why owners become the bottleneck
27:49 The hidden cost of poor communication
38:16 What the best builders do differently to keep clients happy
44:09 Why you need to systemise and how AI agents are changing everything

Apparatus Contractor Services

This episode is proudly sponsored by Apparatus Contractor Services

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Russ Stephens is a Co-founder of the Association of Professional Builders, a business coaching company dedicated to improving the residential construction industry for both builders and consumers. Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council.

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Russ

Cameron Jahn leads product marketing at Houzz Pro, a construction management platform helping builders simplify processes, scale operations, and deliver a standout client experience. Based in San Francisco, Cameron works closely with builders across North America and brings a deep understanding of how technology and systems can transform the way builders communicate with and retain their clients.

connect with

Cameron