PROFESSIONAL BUILDER SECRETS PODCAST

Episode 7: Managing Client Expectations With Sky, Russ and Andy

Our recommendation is that it happens as part of the sales process, that we're educating clients on how the process is going to run from the time that the job gets off the ground.

In this episode of the Professional Builders Secrets podcast, our host, Bosco Anthony is joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio reveal the secrets behind managing client expectations as a builder.

key moments

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  • 1:17 Mismanaged client expectation horror stories.
  • 3:44 When to set your client’s expectations.
  • 5:15 What you need to master to keep your clients happy.
  • 10:47 Some of the major blindspots when managing client expectations.
  • 18:25 Where the problem starts.
  • 22:03 Building relationships with your clients.
  • 25:15 Setting boundaries with clients.
  • 30:07 How to build for clients you WANT to build for.
  • 34:50 The pitfalls that builders need to be aware of.
  • 39:06 Creating your process.
  • 47:01 The future of managing client expectations.

Heading

key moments

  • 1:17 Mismanaged client expectation horror stories.
  • 3:44 When to set your client’s expectations.
  • 5:15 What you need to master to keep your clients happy.
  • 10:47 Some of the major blindspots when managing client expectations.
  • 18:25 Where the problem starts.
  • 22:03 Building relationships with your clients.
  • 25:15 Setting boundaries with clients.
  • 30:07 How to build for clients you WANT to build for.
  • 34:50 The pitfalls that builders need to be aware of.
  • 39:06 Creating your process.
  • 47:01 The future of managing client expectations.

Heading

Closing The Sale

How To Overcome Objections And Win The Contract Without Being Pushy Or Salesy

Russ Stephens is a Co-founder of the Association of Professional Builders, a business coaching company dedicated to improving the residential construction industry for both builders and consumers. Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council.

Sky Kolade is a Co-founder of the Association of Professional Builders, a business coaching company dedicated to improving the residential construction industry for both builders and consumers. Sky is a proud member of The National Association of Women in Construction and she was also recognised as one of 2023’s Top 100 Women.

Andy Skarda has owned and led businesses in South Africa, the United States, South-East Asia, and for the last decade, Australia. With 30+ years of business experience, Andy heads up the coaching team at the Association of Professional Builders (APB), helping business owners in the building industry identify and implement the skills and systems they need to be successful, without needing to go back to school or more importantly, without going bust.

“A specialised podcast made just for the owners of custom home building companies. Extraordinary guests, valuable content and  amazing stories from other builders.”

Cheri K

5-star review on Apple Podcasts

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