PROFESSIONAL BUILDER SECRETS PODCAST

Episode 239: The Award-Winning Builder's Playbook with Chris Guilbert & Helena Tivey

Most times when I speak to a builder, they think they have a lead problem, but really, they have a strategy problem

Professional Builders Secrets brings you an exclusive episode featuring Chris Guilbert, founder of Tenfold Homes, and Helena Tivey, co-founder of Arrow Agency. Over the past 12 months, Helena and the team at Arrow Agency have been working closely with Chris to build a predictable marketing system for Tenfold Homes, and the results speak for themselves, culminating in Chris taking out the HIA National Emerging Builder Award. Together, they pull back the curtain on exactly what they did, why it worked, and what other builders can take from it.

Inside episode 239 you will discover

  • How Chris went from scattered leads to a refined niche and quality pipeline
  • Why most builders have a strategy problem, not a lead problem
  • What winning a national emerging builder award actually comes down to
  • How to know when it's time to move from in-house marketing to an agency
  • Why your avatar and messaging need constant refinement
  • How paid advertising, organic content and AI search are all changing the game
  • And much, much more.

Special Mentions:
Arrow Agency
Arrow Agency APB Rewards
Tenfold Homes

key moments

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  • 4:07 Why Chris switched agencies and what made Arrow Agency stand out from the rest
  • 6:32 Helena's take on why most builders have a strategy problem, not a lead problem
  • 8:07 Chris's honest journey from crappy site photos to a refined marketing system
  • 15:20 How winning the HIA National Emerging Builder Award came down to systems and growth
  • 19:50 Why Chris rebranded from Gilbert Construction to Tenfold Homes and what it symbolised
  • 37:31 The one piece of advice Chris gives every builder looking to grow their business

Heading

key moments

  • 4:07 Why Chris switched agencies and what made Arrow Agency stand out from the rest
  • 6:32 Helena's take on why most builders have a strategy problem, not a lead problem
  • 8:07 Chris's honest journey from crappy site photos to a refined marketing system
  • 15:20 How winning the HIA National Emerging Builder Award came down to systems and growth
  • 19:50 Why Chris rebranded from Gilbert Construction to Tenfold Homes and what it symbolised
  • 37:31 The one piece of advice Chris gives every builder looking to grow their business

Heading

Apparatus Contractor Services

This episode is proudly sponsored by Apparatus Contractor Services

Helena brings over 15 years of experience in media and marketing, co-founding The Arrow Agency to help builders grow with transparent, results-driven strategies. Passionate about client success and work-life balance, she combines sharp strategic thinking with real-world insight, empowering both businesses and her team to thrive.

Chris Guilbert is the founder and director of Tenfold Homes, a Perth-based building company specialising in lightweight construction, custom homes and large scale renovations. With a focus on systems, client experience and continuous improvement, Chris recently took out the HIA National Emerging Builder Award — recognition of the significant growth and transformation his business has undergone over the past 12 months.

“A specialised podcast made just for the owners of custom home building companies. Extraordinary guests, valuable content and  amazing stories from other builders.”

Cheri K

5-star review on Apple Podcasts

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